Belffin Modular Sectional Sofa U Shaped Velvet Couch with Reversible Chaise Oversized Couch with Ottoman Blue…

Amazing company!!
To be clear, I do not write reviews unless I have had a great experience or a poor enough experience to inform others to stay away. In the 15 plus years of using Amazon, I have written no more than five reviews and today I will be writing about Belffin. For those who do not want to read my experience further, I will immediately state that if you are on the fence about working with this company, then have no fear, as Belffin’s customer support, professionalism, efficiency of solving problems, and ensuring that their customers are treated better than any other entity is second to none. Never have I interacted with a company with such remarkable customer support. Read on for my full experience review.As a recently retired active duty servicemember, I always felt that my integrity and trustworthiness was unmatched. I was proven wrong by Belffin when my family and I were not able to keep the couches that they sent to us. Full Disclosure: I chose to buy Belffin couches unseen, and only trusting the reviews that I read regarding the modular couches we wanted. When one of the couches arrived, we opened it and set it up, which was so simple to construct that we were surprised as to how fast assembly went. Unfortunately, when my son and I sat on it, the back of the couch was too low for us. My son is a swimmer and is six feet and two inches tall and I am a bit taller and we were not able to lean back while sitting down, comfortably. When we both tried to lay down on the couch, our shoulders hung over the edge. My wife and daughter absolutely loved the couches and wanted to keep them, but they understood that my son and I would not fit on them and would not be practical for our family. This was in no way Belffin’s fault as their website absolutely and correctly informs their customers of the exact sizes of all their products. This was completely my fault at purchasing them and I am fully to blame for these couches not working out with us. When I requested a return and refund, Belffin was duly concerned at the quality of their product and very concerned with my “dissatisfaction”. After some initial questions and assuredness that they did not cause me to be unhappy with their service, they instantaneously starting to work the situation for me. They obtained the return shipping labels for me, emailed them to me and I attached them to all the boxes that I desired to return. This was at great expense to Belffin. During this entire time, they constantly kept apologizing for the “inconvenience” of me having to deal with returning the items. I was stunned at this as most other companies would display a form of disgust with these types of situations. This was NOT the case with Belffin. Additionally, Belffin requested that I inform them when I completed the shipping return of the items so that they could track the progress. The moment that I sent them all the tracking numbers, they reimbursed me immediately for every single penny that I had already paid, without even ensuring that I returned the items in question. They trusted me to send the correct items back without even verifying them and reimbursed me. I have never heard of this or experienced this type of trust with any company in my life. When this occurred, I literally sat at my desk for a few minutes realizing that Belffin did not care about the money for an instant and I realized that at no time during this process did I even care about or ever feel like I was never going to be reimbursed. That feeling made me question my belief that no one person or thing could be more honest and truthful with as much integrity as myself. I truly believed that nothing could match my integrity until I experienced this situation with Belffin. I am here to say that Belffin is an amazing company and that whatever system they have for training their employees for customer support and being fair and honest is the exact process that every single company should emulate.Lastly, I did not write this review as a favor to anyone, especially Belffin. However, my experience was such a pleasure that I felt a strong desire to share how amazing this company is to those of you that may have any trepidation working with this organization, and I want to ensure you that my experience was outstanding.

This sofa was a great buy, but it is not perfect…
I want to start off by saying that I absolutely adore this sofa! I have had it for about a month now, so I figured I could leave a review with some of the pros and cons of this sofa.This sofa is very VERY firm compared to my last sofa. I was pretty concerned when I first sat on it, but after a week or so I got used to it. Now I find the sofa incredibly cozy, and I enjoy lounging on it to watch TV.I love that each piece is seperate. It makes changing the layout very convenient, but keep in mind that you really need to put the sofa exactly where you want it before connecting the pieces. Once it’s connected, it’s nearly impossible to move it without the pieces getting a little wonky.When putting the pieces together, I found that all of the legs did not fit the same. Some of them are very loose bc if I screwed them in tightly, they would not touch the floor. Another issue I see a lot of others also had is that some of the holes do not line up when connecting the pieces. I really had to squeeze some of the pieces together to get the connecters in. It took a lot of force, but I was able to attach all of the pieces. I would recommend having someone push the pieces together while you connect them if you have someone who can help you.One of the main reasons I purchased this sofa was because so many people said that pet hair was easy to remove and cats don’t leave claw marks on it. While there is truth to both of these statements, I wouldn’t call this sofa pet friendly. I have a Golden Retriever, a long-haired cat, and a short-haired cat. This sofa collects pet hair like I’ve never seen before, and it shows every single hair. I have to vacuum this sofa multiple times a day, and if my dog has been on the sofa, it’s nearly a 30 minute process to get all of his hair off. It does vacuum off rather easily, but it is time consuming. My last sofa didn’t collect dog hair like this, so it has been an adjustment.As for the cat claw marks, my cats have had zero interest in scratching this sofa. One of the biggest reasons I got rid of the last one is that they had scratched the corners to the point of stuffing coming out. Though they don’t intentionally scratch the sofa, the do unintentionally scratch it while running across it, or playing on it. The fabic does not snag, however; if the cats dig their claws into it, it shows. You can see all of the claw marks from my cats playing. If your cat is declawed or they don’t play very much, I doubt this will be a problem for you. Unfortunately my newest cat is still just a kitten so he is all over the place, lol. I will say that after a month of use, there are so many scratch marks that they kinda just blend in with the texture of the velvet.Overall I love the sofa, but it isn’t perfect. I do think it was worth the money. It looks and feels expensive and the storage and versatility are unmatched.Sorry for the long review, I just wanted to cover everything! I will update again after I’ve had the sofa for a while.